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FAQ

Delivery Service
Delivery Service

PICK-UP/DELIVERY

HOW WILL I RECEIVE MY ORDER?

Pickup:

Book a time slot via our contact page and pick up your order for free in our workshop :

Raaptorfstraat 60 - 8580 Avelgem 

 

Shipping:

All shipments are done with insured shipment from Bpost (+12€).  Our outgoing shipments are bundled and sent out once or twice a week. Once your order is paid and ready for shipment, you will receive a confirmation e-mail with a track & trace code.

TOEPASSING & ONDERHOUD

IS MY PURCHASE DISHWASHER-SAFE?

Al onze gebruiksartikelen worden afgewerkt volgens het hoogbakprincipe (+- 1250°C voor glazuurstook) en kunnen hierdoor perfect in de vaatwasser & microgolfoven. Ook ovengebruik is geen probleem al raden we aan de temperatuurshock te beperken door geen gekoelde schotels rechtstreeks in een voorverwarmde oven te plaatsen. 

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De gebruikte glazuren zijn zorgvuldig samengesteld en onderworpen aan verschillende testen om de kwaliteit & voedselveiligheid te garanderen.

Washing Hands
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RETURN

WHAT TO DO IN CASE OF DAMAGED SHIPMENT?

Always report damages within 3 days of receipt to moor.ceramics@hotmail.com

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Please include pictures of the following items:

  • the barcode

  • the delivery address

  • the original box

  • the contents

  • details of the broken items.

Damaged items due to transportation will be resent free of charge.

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WHO AM I?

I am Griet Vergauwen and as a child I was continuously in a creative zone. I loved to draw, write poetry and short stories and played music. In a later stage I briefly came into contact with clay, an experience that has lingered for more than 2 decades and eventually prompted me to seek out training in ceramics.

 

After 4 years of training and several master classes later, I started up my own studio in January '23 . Next to a full-time job and a household with 2 children perhaps not the most obvious choice, but I haven't regretted it for a moment and am enjoying the growth process to the fullest. Because honestly?

In a craft you evolve for a lifetime.

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