FAQ
PICK-UP/DELIVERY
HOW WILL I RECEIVE MY ORDER?
Pickup:
Book a time slot via our contact page and pick up your order for free in our workshop :
Raaptorfstraat 60 - 8580 Avelgem
Shipping:
All shipments are done with insured shipment from Bpost (+12€). Our outgoing shipments are bundled and sent out once or twice a week. Once your order is paid and ready for shipment, you will receive a confirmation e-mail with a track & trace code.
TOEPASSING & ONDERHOUD
IS MY PURCHASE DISHWASHER-SAFE?
Al onze gebruiksartikelen worden afgewerkt volgens het hoogbakprincipe (+- 1250°C voor glazuurstook) en kunnen hierdoor perfect in de vaatwasser & microgolfoven. Ook ovengebruik is geen probleem al raden we aan de temperatuurshock te beperken door geen gekoelde schotels rechtstreeks in een voorverwarmde oven te plaatsen.
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De gebruikte glazuren zijn zorgvuldig samengesteld en onderworpen aan verschillende testen om de kwaliteit & voedselveiligheid te garanderen.
RETURN
WHAT TO DO IN CASE OF DAMAGED SHIPMENT?
Always report damages within 3 days of receipt to moor.ceramics@hotmail.com
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Please include pictures of the following items:
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the barcode
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the delivery address
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the original box
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the contents
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details of the broken items.
Damaged items due to transportation will be resent free of charge.
WHO AM I?
I am Griet Vergauwen and as a child I was continuously in a creative zone. I loved to draw, write poetry and short stories and played music. In a later stage I briefly came into contact with clay, an experience that has lingered for more than 2 decades and eventually prompted me to seek out training in ceramics.
After 4 years of training and several master classes later, I started up my own studio in January '23 . Next to a full-time job and a household with 2 children perhaps not the most obvious choice, but I haven't regretted it for a moment and am enjoying the growth process to the fullest. Because honestly?
In a craft you evolve for a lifetime.
